F.A.Q

Frequently Asked Questions

What is aljeddahofficial.com?

aljeddahofficial.com is an e-commerce website specializing in the sale of prayer mats and carpets, operating on a B2B (business-to-business) model.

What products are available at aljeddahofficial.com?

We offer a variety of high-quality prayer mats, carpets and ihram cloth for your business needs.

Can I see product samples before making a bulk purchase?

Yes, you can contact us for product sample requests before making a large purchase.

How do I place an order on aljeddahofficial.com?

You can place an order through our website. Please select the desired product, ask our Admin via the Whatsapp chat feature.

What payment methods are available?

Payments can be made via bank transfer. Bank account details will be provided after you place an order.

Is there a minimum order for B2B purchases?

Yes, there is a minimum order amount for B2B transactions. Further information can be found on the product information page or by contacting our customer service team.

How is the shipping process handled?

After payment confirmation, the product will be shipped to the address you have provided. Delivery time depends on location and stock availability.

Can I return the product if it does not meet my expectations?

We have a return policy for products that do not meet the expected criteria. Please contact our customer service for further procedures.

How can I contact customer service if I have questions or issues?

You can contact our customer service through the “Contact Us” page on our website, or via the provided email and phone number.

This FAQ is designed to assist customers in quickly obtaining information regarding common inquiries. For more specific questions, customers are advised to directly contact our customer service.